OneSuite - International Calls, Internet Fax, Call Forwarding User Tips

11 comments

• Comment Link Sunday, 25 November 2012 06:59 posted by Wendy

  I have an android and we have done all the steps but when I try to dial the international call it tells me it is not a valid number or the pin card is wrong...what am I doing wrong....anyone know?
• Comment Link Wednesday, 21 September 2011 02:56 posted by Stella, Penny Saver

  Hi Steve,
  
  Thanks for your interests in using the OneSuite dialer app. The app for Symbian System is currently under development and you can always use ZipDial to skip entering the PIN for your calls with OneSuite.
  
  See this blog post for how to dial 4 keys to make international calls: http://blog.onesuite.com/index.php/blog/item/101-how-to-dial-4-keys-to-make-international-calls.html
  
  Thanks,
  
  Stella
• Comment Link Tuesday, 20 September 2011 21:44 posted by Steve

  Hi Stella,
  
  I really like your mobile calling/dialing option but its unfortunate that huge phones like Nokia E7 and N8 cant use your app. Please can Onesuite work on this aspect? Thanks
  
  Steve
• Comment Link Tuesday, 19 July 2011 02:07 posted by Michael, Tech Guy

  Hi JP,
  
  Thanks for getting back to us. The dialer actually takes you through the calling process (including the prompts), so you know your call is being connected. Hence no need to enter the numbers again. Is your ZipDial and RapiDial set up in your account? You can significantly cut down on the calling time if you do. The instructions are in the blog post, above.
  
  If you are still running into problems, send us an email at mobileapp@onesuite.com and we'd love to troubleshoot for you.
  
  Michael
• Comment Link Sunday, 17 July 2011 04:48 posted by JP

  Good idea on the Blackberry app.. but it needs serious work, it seems.
  
  Basically, every number I dial from the app returns an error, and I need to enter the number again after the charming voice prompts me to do so.
  
  Am I the only one with this problem?
• Comment Link Thursday, 05 May 2011 03:22 posted by Michael, Tech Guy

  Hi David,
  
  Our OneSuite VoIP app is currently in development, so you will be able to count on OneSuite's low rates when you're abroad, without having to change SIM cards.
  
  We know you must rely on your iPhone for not just phone calls, but likely your schedules and many other functions, but for the time being, please either buy a prepaid phone with a SIM card in the UK, or use a landline.
  
  We hear your feedback and our new app is coming soon!
  
  Best,
  
  Michael
• Comment Link Monday, 02 May 2011 08:52 posted by David Morgan

  I have an iPhone, and cannot just change to a local sim card when I try to use my iPhone in the UK. Does the iPhone app somehow allow me to avoid paying the $0.99 per minute international roaming fee from ATT? I live in the US.
• Comment Link Friday, 15 April 2011 08:19 posted by Stella, Penny Saver

  Hello Tim,
  
  Thanks for commenting, we believe that the advantage of the app lies in the convenience it provides: OneSuite users now have the option of making calls in just one touch, after settings setup.
  
  Maybe for an experienced user like yourself, you prefer to follow along the prompts and enter your 2 digit RapiDial number. But we’ve heard from many customers who enjoy the RapiDial function, but say they forget their 2 digit codes all the time (they’ve saved a lot of numbers in their phonebook). Now with the dialer, they don’t have to take the extra step of looking up their 2 digit code, or worry about mixing up their codes.
  
  And one touch dialing is designed around the multi-tasking habits of a lot of today’s smartphone users. After that initial touch, you’re free to pour yourself some water, change a TV channel or click on a webpage on your laptop, and just wait for the person you’re calling to pick up.
  
  From you comment, we actually just got a super useful tip from around our office. On your smartphone address/phonebook, why not create a group named “RapiDial,” and save all your 2 digit codes as phone numbers and enter the contact name. This way, you can call straight from your contact list using RapiDial, speeding up the connection process!
  
  And lastly, yes, we are working on future apps to use with our VoIP service. We appreciate your suggestions as we’re developing our next app!
  
  Stella
• Comment Link Thursday, 14 April 2011 10:11 posted by Tim Horton

  I believe if one uses no pin dialing, have contacts on zip dial, I fail to see the advantage of using the apps. In fact you don't even need a smart phone.
  On the other hand, apps utilizing wifi to make voip calls make sense to me and can save more money calling some countries. Hope these apps are in the development plan.
• Comment Link Wednesday, 13 April 2011 08:36 posted by Stella, Penny Saver

  Hi Jim,
  
  The Windows Phone 7 app is actually on our product development schedule and we are currently working on it.
  
  Thanks for your support and your feedback is very much appreciated.
  
  Stella
• Comment Link Wednesday, 13 April 2011 06:52 posted by Jim

  Looking forward to the Windows Phone 7 app... Soon, perhaps?