03 Aug 2009

Submit Your ATA Model, Let Us Help!

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Since we published our blog article “Making VoIP Calls with Home Phone - ATA Configuration,” many readers emailed us with questions and inquiries about using their own ATA (Analog Telephone Adapter) devices. Some readers have ATAs (Motorola, Linksys and D-link) from Vonage and ask if they are compatible with OneSuite, while some were looking for recommendations on which ATA works best with OneSuite’s broadband phone service.

Because it’s impossible to test all ATA brands and models in the market for OneSuite VoIP service, I thought I’d ask our readers to submit their wish list. All you need to do is to add your ATA brand/model on the comment box, and let us know which ATA you’d like us to test for compatibility. The top ATAs will be included on the test we’ll try to come up with a set of configuration settings on our blog.

Also in the light of new developments with OneSuite products and services, I’m starting an IT Knowledge Center (with the help of some OneSuite IT personnel) where our subscribers and future OneSuite users can ask questions about ATA configurations, softphone settings and even open-source IP PBX set-up. The useful and relevant questions will be answered and published on our future blog entries. This Knowledge Center also provides help in troubleshooting for any OneSuite VoIP-related issues.

You can start now by posting your questions or ATA wish list at the comment box below.


  • Comment Link Michael, Tech Guy Monday, 29 July 2013 17:22 posted by Michael, Tech Guy

    Hi Loic,

    Thanks for sharing your experience with OBi device with us. In fact, we are currently working with OBiHai to be listed as one of their recommended VoIP providers.

    During our own testing with OBi100, we have no problem making or receiving calls registering with voip.onesuite.com as the proxy server. As for the rest of your questions, they will soon be answered in our tutorial about OBi100 configuration with OneSuite VoIP here at the blog.

    thank you!

  • Comment Link Loic Prylli Saturday, 27 July 2013 07:36 posted by Loic Prylli

    I have successfully replaced my landline with onesuite voip service and a OBI device, I'd like to add a couple comments on this blog:
    - OBI devices are very popular ATA at the moment (in the amazon ten most popular VOIP devices, they are the only one that works with third-party VOIP providers), they provide automatic configuration for about ten voip providers but not onsuite, I was wondering if onesuite has contacted them to be added to that list to make configuration simpler. Using the generic SIP configuration works as long as you leave the URI field blank (or set it to -voip.onesuite.com), when setting it to voip.onesuite.com as recommended in an earlier comment, incoming calls were not working.
    - Being able to dial *0 to access voicemail required modifying the digitmap in the obi expert configuration, which can only be done by people familiar with PBX configuration (not for the faint of heart).
    - I haven't found a way to get new voicemail notifications to reach my ATA+phone (to get a dial stutter tone, and message blinking light on the analog phone). Does onesuite voicemail support the sip notify functionality?

  • Comment Link Michael, Tech Guy Wednesday, 26 June 2013 15:23 posted by Michael, Tech Guy

    Hi Michael,

    We've just posted a tutorial for Cisco SPA303 and thought you might be able to use it as a reference to set up your Cisco phone with OneSuite SuiteAdvantage.

    Hope it helps!

  • Comment Link Michael Monday, 24 June 2013 19:28 posted by Michael

    i have a Cisco unified IP phone model CP-7961G ... how can i configure this to work for the OneSuite service? It is running SCCP (Skinny Client Control Protocol) firmware....does this matter?

  • Comment Link Read More Tuesday, 11 September 2012 22:19 posted by Read More

    Greetings! Very helpful advice within this post! It's the little changes that produce the greatest changes. Many thanks for sharing!

  • Comment Link Michael, Tech Guy Friday, 07 September 2012 07:29 posted by Michael, Tech Guy

    Hi Doug,

    There seems to be nothing wrong with your setting. Here are the reasons that the message ("that feature is not available on this line") would come up:

    1. If you tried to dial the number with a OneSuite username instead of actual digits.

    2. If tried logging into voicemail where voicemail is disabled, meaning if you currently don't have a SuiteAdvantage account but trying to dial *0 to access the voicemail.

    For any other questions, please email us your account username to blogsupport@onesuite.com So we'd be able to take a closer look at your account to troubleshoot.


  • Comment Link Doug Friday, 07 September 2012 02:04 posted by Doug

    Hi, I just acquired a TelePhoSee WVP-2100 (http://www.wooksung.com). I've got it connecting to OneSuite with my account but when I try to dial out I get "this line" (which I assume is "that feature is not available on this line") and then the call ends. I have the following setup:

    SERVER: voip.onesuite.com
    PORT: 5060
    URI: voip.onesuite.com
    EXPIRES: 3600
    USER ID: mylogin-voip.onesuite.com
    PASS: mypassword
    AUDIO CODEC: G.711-U

    I'd appreciate any help anyone can give.


  • Comment Link Steve, Constant Traveler Friday, 29 June 2012 05:29 posted by Steve, Constant Traveler

    Hi shh,

    Thanks for your feedback. We are glad to be your help.


  • Comment Link shh backlinks Wednesday, 27 June 2012 12:58 posted by shh backlinks

    Excellent post. I was checking continuously this blog and I am impressed!
    Extremely useful info particularly the last part :) I care for such
    info much. I was looking for this particular info for
    a very long time. Thank you and best of luck.

  • Comment Link Michael, Tech Guy Thursday, 24 March 2011 02:38 posted by Michael, Tech Guy

    Hello Stephen,

    Assuming Google Voice is placed on number one SIP service, you may add Onesuite credentials on your OBi110 as your second SIP service.

    Under Voice Services -> SP2 Service -> SIP Credentials, put your Onesuite username on AuthUserName box then your softphone password on AuthPassword and finally voip.onesuite.com on URI part. Don't forget to press submit at the bottom of the page to update the settings.

    Hope this helps.



  • Comment Link Stephen Lee Wednesday, 23 March 2011 09:16 posted by Stephen Lee

    Hi, Michael:
    I have an OBi110 ATA and so far using with Google Voice. I'd like to add Onesuite to the line with my onesuite account/VoIP ID, Please help if you get chance. Thanks.

  • Comment Link Michael, tech guy Tuesday, 21 December 2010 07:03 posted by Michael, tech guy


    Thank you for sharing your findings. I'm pretty sure this will help out other Onesuite users with PAP2 ATA.



  • Comment Link jgmadd0x Friday, 17 December 2010 14:28 posted by jgmadd0x

    @Michael & @Brun0:
    I just set up Linksys SPA2102 using the settings above. I like this because it has T.38 support, and supports 2 voip lines. (It does not support a land line).

    I had to make 2 additional changes:
    DTMF was not workiAng during phone calls - the following fixed it:
    Line1 tab:
    DTMF Tx Method:InBand

    I also had trouble with outgoing fax. The following fixed it:
    Line1 tab:
    Network Jitter Level: very high

    I will have to use it a while to evaluate the quality & reliability, but so far this seems to be working.

  • Comment Link Sunparq@gmail.com Friday, 03 December 2010 22:55 posted by Sunparq@gmail.com

    Thank you Mihael, my PAP2 works

  • Comment Link Michael, tech guy Tuesday, 23 November 2010 21:54 posted by Michael, tech guy


    Try this settings in your PAP2.

    System tab
    dns server order: dhcp, manual

    Sip tab
    substitute VIA address: yes
    send resp to Src : yes
    stun enable: yes
    stun test enable: no
    stun server : stun.softjoys.com
    Nat keep alive intvl: 15

    Provisioning tab:
    provision enable: no
    resync on reset: no
    profile rule: /init.cfg

    Line1 tab:
    nat mapping enable: yes
    nat keep alive enable: yes

    proxy: voip.onesuite.com
    use outbound proxy: yes
    outbound proxy: voip.onesuite.com
    use ob proxy in dialog: yes
    register: yes
    register expires: 180

    display name: yourname
    userid : onesuiteid-voip.onesuite.com
    password: ********
    auth id: onesuiteid-voip.onesuite.com

  • Comment Link Bruno Sunday, 21 November 2010 16:09 posted by Bruno

    Hi Michael,
    would you help us to set up the linksys PAP2, and post few screen shots please?

  • Comment Link Jack-Frost Thursday, 02 September 2010 09:44 posted by Jack-Frost

    @ Jimbo & @Micheal, tech guy

    Michael, tech guy :Hi, Jimbo,
    You need to unlock your D-link DVG-1120M to be able to use it with OneSuite VoIP or with another VoIP provider. I saw a couple of instructions online that might help you.
    http://www.yourkillinme.com/voip/DVG_1120M_to_1120S/" rel="nofollow">http://www.yourkillinme.com/voip/DVG_1120M_to_1120S/
    http://www.dslreports.com/forum/r22280266-Step-by-step-how-to-unlock-ATT-CallVantage-DLink-DVG1120" rel="nofollow">http://www.dslreports.com/forum/r22280266-Step-by-step-how-to-unlock-ATT-CallVantage-DLink-DVG1120
    Tell me how it goes.

    I have the same unit 1120m converted to 1120s(hard to find this firmware) but the settings will only allow Authentication Username to be 8 characters long. so I guess we're out of luck.

  • Comment Link Michael, tech guy Tuesday, 27 July 2010 19:24 posted by Michael, tech guy


    I didn't forward the configuration to Ben, Ben sent me his ATA screenshots. Send me an email at michael.ray79(at)yahoo.com so I can send the configuration to you.

  • Comment Link Gwen Tuesday, 20 July 2010 22:51 posted by Gwen

    Michael, I also have the adapter from Innomedia, model MTA 6328-2RE. Can you forward the configuration you sent to Ben?


  • Comment Link Michael, tech guy Wednesday, 05 May 2010 03:24 posted by Michael, tech guy


    Ben sent me his Innomedia screen shot and the settings are almost identical to yours. The differences are those things I've mentioned in my email. Please update us Josh.



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