30 Sep 2010

X-Lite 4.0 Free Softphone

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xlite4-iconLast week I’ve found out that Counterpath released their latest free softphone, the X-Lite 4.0. I decided to try it and give it a short review and share it with OneSuite blog readers. X-Lite 4.0 is built on the same telephony platform as the previous X-Lite; however, X-Lite 4.0 provides a completely new user interface. While X-Lite 3.0 was predominantly dial pad-centric, X-Lite 4.0 provides a choice of a contact-centric experience, a dial pad-centric experience, or a combination of the two. I am pretty happy with X-Lite 3.0 but like many people, I’m excited when new version comes out so I decided to download, install and use it.

First thing I noticed is the interface. It’s predominantly dark theme skin. The interface is completely different from X-Lite 3.0 but not necessarily better in my opinion. Let’s talk about features. X-Lite 4.0 gives its users a choice of how to make calls through dial-pad centric where you dial the number on the dial pad or via contact-centric which you just double click on the name of your contact. Other features include:

  • Open Standards and Session Initiated Protocol (SIP) based call signaling allows X-Lite to work with a wide number of networks
  • Comprehensive Personal Address Book, including detailed calls lists and history
  • Zero-Touch Configuration of your USB headset or other audio/video devices
  •  IM and Presence Management
  •  Windows, Linux (version 2.0) and Mac compatible

X-Lite 4.0 doesn’t have a recording feature or conference calling unlike X-Lite 3.0. It’s a big minus because you can’t talk to two people at the same time and conference calling is getting popular these days. It does have call waiting though so you can answer another call even if you are engaged and the other call will be put on hold. You can also go back and forth from one call to the other. Click Next to start the installation.


Accept the License Agreement and click Next to continue.


Choose where to install X-Lite 4.0 then click Next.


Click Install to proceed.


Wait for the installtion to finish.


Click Finish to launch X-Lite 4.0.


Click on Account Settings to set up your OneSuite account.

xlite4-7 Type in your OneSuite VoIP details. User ID: onesuite_username-voip.onesuite.com Domain: voip.onesuite.com Password: Your 8 or 10 digit softphone password


Click Allow access to unblock X-Lite 4 from Windows Firewall.


Now you are all set up and you can make your first call. You may try to call OneSuite Toll Free support number at 1-866-4178483 or any number you wish to call.

xlite4-10 X-Lite 4.0 is a bullet proof softphone from counterpath. It lacks some important features though compared with X-Lite 3.0. If you don’t need Call Conference or Call Recording then this one is for you otherwise you could stay with the  previous version.


  • Comment Link Michael, Tech Guy Monday, 26 September 2011 03:01 posted by Michael, Tech Guy

    Hi Bill,

    Thanks for sharing your finding with us. We will update our post on SJphone accordingly.



  • Comment Link Bill R Friday, 23 September 2011 06:55 posted by Bill R

    This is the only thing that helped me solve my problem with the SJphone softphone. Since earlier this month, I started getting "Service Unavailable" and could not get calls through. Apparently, SJphone is no longer compatible with Windows 7, after a flurry of Microsoft Windows Updates in mid- and late-September.

  • Comment Link aldo Wednesday, 15 June 2011 18:47 posted by aldo

    I was having a problem, the tones (DTMF) were not being send to the caller and to fix that I had to change in Softphone -> preferences -> Advanced and select only "Send in-band", then I was able to send tones. May be you can add an image showing this so others can configure easily.

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