04 Sep 2012

All New OneSuite Phone - Windows PC

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OneSuite Phone for Windows PCWe've just launched the all new OneSuite Phone for PC users, compatible with Windows XP, Vista and Windows 7!

Download or upgrade to our new softphone and enjoy direct calling without dialing access numbers and PINs! Make calls from anywhere to anywhere in the world with Internet access.

Here's how to set up your OneSuite Phone:

  • Read and accept the license agreement, then click Next.
  • Review the destination folder and click Next to continue.
  • Select Start Menu folder and click Next.
  • Check the boxes of creating additional icons and click Next.
  • Click on Install to begin installation.
  • Wait for the installation to finish.
  • Click Finish to finish the installation.
  • Double click the desktop icon of OneSuitePhone to run the application.
  • Go to Options and click on Preferences to set up your account, when running the OneSuitePhone for the first time.
  • In the same Settings window, click on “Manage SIP Accounts”. Then click on “Add” to add a new account.
  • In the SIP account configuration window, enter the following:
    Your SIP Identity: {VoIP username}@voip.onesuite.com
    (for example, test-voip.sonesuite.com@voip.onesuite.com)
    SIP Proxy Address: voip.onesuite.com
    *Note: Do not remove the "sip:" that is already in the fields.
    Route: leave blank
    Registration duration (sec): use default
    Then, click OK.
  • You will see your account listed in the Settings window. Click “Done” to save your settings and close the window. You can click “Edit” to edit your account information, or click “Remove” to delete your account.
  • In the Authentication window, enter your VoIP Password. Then click OK.
  • At the bottom of the OneSuite Phone window, select the account you just entered as your current status. You will also see a green light icon shown on the right, which means your account is now ready to use.

    You will see the message below: “Registration on sip: voip.vtxtelecom.com successful.” Otherwise, please go back to Settings window and review your SIP account setting.
  • Making a Call:
    • Enter the phone number you wish to call.
    • Click on the “Call” icon.
    • A real-time calling tab will be added in the window when the call is connected, where you can track audio and network quality.
    • You may click the icon to add existing destination number to Contacts.
    • SuiteAdvantage subscribers can make or receive 2 calls at the same time.
    • You may also press *0 from the keypad to access your SuiteAdvantage voicemail box.

  • Adding New Contact:
    • Click on the Contacts tab.
    • Right click in the blank area.
    • Click on Add and a separate window will pop up.
    • Enter the Name and Phone Number of your contact, then click OK. Your contact will then be saved in OneSuite Phone.


  • Comment Link Stella, Penny Saver Monday, 04 November 2013 10:12 posted by Stella, Penny Saver

    Hi Lin Tee,

    What you saw is correct. It shows up in the format of SIP address but it still connects your call. Please give it a try and let us know if you have any problem.


  • Comment Link Lin Tee Sunday, 03 November 2013 05:33 posted by Lin Tee

    How can I dial local or international number? anytime I dial, it go to sip:#@voip...com

  • Comment Link Michael, Tech Guy Thursday, 12 September 2013 12:14 posted by Michael, Tech Guy

    Hi Saiman,

    Please close off the OneSuite Phone application and try again. If the authentication window does not pop up after you close the settings window by clicking "done". Please go to the dial pad and try to make a call. The authentication window should pop up at that point trying to verify your account login.

    Hope this helps.

  • Comment Link saiman li Wednesday, 11 September 2013 19:51 posted by saiman li

    No authentication windows... do I need to wait 24 hours after add the SIP account ID and domain in software?

  • Comment Link Michael, Tech Guy Wednesday, 19 June 2013 10:57 posted by Michael, Tech Guy

    Hi tr, Please double check to make sure you've entered the correct login credentials. If you are not sure of your SIP Identity or password, please log in to your OneSuite account, go to Long Distance, scroll down to the "Call from Internet" section to retrieve them. Hope it helps.

  • Comment Link tr Wednesday, 19 June 2013 10:41 posted by tr

    please help...when i try to make a call i get a message "user not found"

  • Comment Link Stella, Penny Saver Monday, 11 February 2013 10:52 posted by Stella, Penny Saver

    Hi Will,

    Did you try if the Authentication window pops up when you try to make a call?

  • Comment Link Will Saturday, 09 February 2013 12:10 posted by Will

    I don't get the authentication window and I click the done box.

  • Comment Link Stella, Penny Saver Tuesday, 05 February 2013 12:12 posted by Stella, Penny Saver

    Hi Jay,

    Please go to Options > Preferences. In the Settings window, click on Multimedia settings and double check if your audio settings are connected to the correspondent devices. Let us know if you are still experiencing any problem.


  • Comment Link Jay Sunday, 03 February 2013 11:21 posted by Jay

    Installed February 3, 2013. I have the following issues:

    1. My voice cannot be heard on the other end when calling from softphone to a LAN or Cell line. I tested the same with Skype and the receiver can hear my voice but not when I am using onesuite.
    2. When I punch the key pad in onesuite, the first 2 keys entered have the regular button dial tone noise then the subsequent numbers are a funky distorted tone.
    3. Using onesuite it takes an abnormally long time to connect to a dialed number.

    I hope you can help.

  • Comment Link Michael, Tech Guy Tuesday, 29 January 2013 16:51 posted by Michael, Tech Guy

    Hi Dave & Daniel,

    Please make sure you click "Done" after adding the SIP account as described in Step 11. The Authentication window should pop up after your click "Done". If not, please exit the OneSuite Phone and try launching it again.

    Hope it helps.

  • Comment Link daniel Saturday, 19 January 2013 20:44 posted by daniel

    I am having trouble to get from step 12 to 13 'authentification required'
    Please advice

  • Comment Link Dave Friday, 16 November 2012 16:16 posted by Dave

    When settingup my onesuite phone I did NOT receive a "Authentication required" window to add my OneSuite login credentials. Should this automatically dispaly once you aset up your SIp info on the Options > Settings > Manage Sip Accounts window after you click OK when adding a specific SIP entry.
    Any ideas why I dont see the "Authentication required" Window

  • Comment Link Michael, Tech Guy Monday, 17 September 2012 09:13 posted by Michael, Tech Guy

    Hi Trevor,

    You can retrieve your password by logging into your OneSuite account, go to Long Distance Summary page, scroll down and find "Call from Internet" section. You will see your VoIP/Softphone Password there, and you can change your password if you want to.


  • Comment Link trevor Monday, 17 September 2012 08:50 posted by trevor

    i just down loaded softphone on a new laptop.....i can't remember my password from old laptop...how would i get it?

  • Comment Link Ming, Gossip Girl Friday, 14 September 2012 05:41 posted by Ming, Gossip Girl

    Thank you, Ashley! Please do let us know if you run into any problem using it.

  • Comment Link Ashley Silver Friday, 14 September 2012 04:34 posted by Ashley Silver

    Installed Sept 14 2012

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