OneSuite Blog - Perk Up!

Hi Michael,
Thanks for your comments! Wow I’m so jealous of your canon DSLR… would it be rude to ask how much you paid for it? Just cos I’m trying to find myself a decent camera myself, I’m stuck with a £20 Canon Ixus V at the moment! It’s a brilliant camera for what its worth, but hardly something you’d want to make art with!
By the way your site design is really neat, I love what you did with the title in the header image. I feel really guilty using your comments as some sort of chat box when you write such professional posts, so maybe I should make a run for it now!
Take care, Anna

Hi Anna,

I got my Canon 400D for about $700 but that was 1.5 years ago already. It’s the best entry-level DSLR at that time. BTW, the OneSuite blog header image was done by our webmaster.

Regards,

Michael

Michael! It is you! Thank you for your visit, and for your comment! And thank you, always, for your blog review!

I do not know if I should comment on your blog often, though! I would sound stupid! For I don’t know anything about…phone services and mechanics and those sort of things! yikes!

Hi CJ, thanks for the visit.

VoIP is nothing new and for all we know you might be using VoIP without knowing it. For sure, you make long distance calls or even overseas ones every now and then, and learning more information will get you better if not cheaper services.

Don’t hesitate to ask any questions regarding VoIP, calling cards or even mobile phone related information. I’ll try my best to answer them.

All the best,

Michael

Helpful post. I personally know very little thing about VoIP and I’ve read your other post about it and learned a lot…

I’m trying to decide between the Linksys SPA3102 and the PAP2T. Which one should I get? Thanks.

Hi Melvin,

VoIP is easy to learn and I think sooner or later it will replace what we know as landline today. Come back anytime if you need some tips or if you have any questions regarding VoIP.

Regards,
Michael

Hi Jojo,

Choosing between SPA3102 and PAP2T will depend on your needs.

SPA3102 can be integrated with your PSTN (landline) but only supports one voip call at a time. You may use different VoIP providers but you can’t use them simultaneously.

PAP2T on the other hand, can make or receive VoIP calls at the same time but you need two phones to do that. The disadvantage of PAP2T is you cannot integrate it with your landline.

Thanks for dropping by.
Michael

Michael, I have used ATT’s VOIP product, CallVantage for almost two years, it has been nearly flawless. ATT is discontinuing this service, but I still have a D-Link DVG-1120M. Will this work with OneSuite?

Hi, Jimbo,

You need to unlock your D-link DVG-1120M to be able to use it with OneSuite VoIP or with another VoIP provider. I saw a couple of instructions online that might help you.

http://www.yourkillinme.com/voip/DVG_1120M_to_1120S/

http://www.dslreports.com/forum/r22280266-Step-by-step-how-to-unlock-ATT-CallVantage-DLink-DVG1120

Tell me how it goes.

Regards,
Michael

While probably not technically an ATA, I am using a Siemens Gigaset S675IP hybrid phone (fixed line + multiple SIP accounts). The one issue I came across is that this device limits the SIP username to 32 characters but my OneSuite VOIP username is 34 characters
Would it be possible to also allow “[Account Number]-voip.onesuite.com” or “[alphanumeric SuiteTreat String]-voip.onesuite.com” as VOIP user names as those should be positively identify the same account as well?

Hi Michael,

I am using a Linksys SPA2102. Could you tell me what config is best with this model both for voice and data. I may need to send a fax via my computer or other device. It is a rare need but would like to do it once in a while.

Thx

@Andy

I apologize for missing your comment and not replying soon. OneSuite username can not be changed nor replaced with account number or SuiteTreat code.

You can though change your username by signing up for a new account and this time make your username shorter than 14 characters so the total will be 32 characters or less.

You may request for balance transfer from your old account to a new account if you decide to get a new account. You may also get your old VoIP number and transfer it to your new account. Please call customer service at 1-866-4178483 for more details.

Hope this helps.

Michael

Zaldy

@Carlos

The configuration is very similar from one device to another. The important settings that you should check is the following:

Preferred Vocoder (Codec): G711 ulaw
SIP Registration: Yes.
Send DTMF: via RTP (RFC2833)
DTMF Payload Type: 101

Please note that faxing through VoIP isn’t reliable and its a hit and miss affair. I suggest you check out Onesuite online fax service. It’s only $2.95/month with unlimited incoming fax plus only 2.5c per outgoing page.

@Michael, tech guy
Hi Michael,

The SPA2102/ATA seems to work fine until I enable a softphone on a PC. In such a case the softphone rings but the ATA device does not. It seems to disable incoming calls to the ATA device while the softphone is enabled and for a duration of time after shutting down the softphone.

@Carlos

Hi Carlos,

Sorry for the delayed response. OneSuite doesn’t support simultaneous log in between ATA and a softphone. For some reason, only the ATA is affected of the simultaneous log in.

You need to log out of softphone and restart your ATA device if you wish to use your ATA again.

Hope this helps.

Michael

@Michael, tech guy
Hi Michael,

Thanks for the reply. I understand the limitations on the simultaneous log ins. That is a cool feature if they can make it work. The problem I have is the even if I log out of the softphone and restart the ATA device a few times, the incoming calls will go to voicemail and never ring via the ATA device. The time out is quite a bit of time before the ATA device begins to ring again. Is there any suggestions you may have to speed that up?

@Carlos

I’ve tested my Grandstream ATA a few times and it works normally after I shut down the softphone and reboot the ATA. Let me see if I can find anything on the configuration om my ATA and I’ll get back to you again.

Regards,

Michael

I have an InnoMedia MTA6328-2RTE.

I’d like to know the configuration settings to make it work. The Granstream vocabulary doesn’t always match and the user name settings don’t allow a long user name / authenticate i.d. as far as I could tell.

Thanks for figuring this one out!

Peace

@josh

I am not familiar with your ATA device but if you can make a screenshot of the configuration page then that will help us in setting up your Onesuite account.

You can also check the Grandstream article here http://blog.onesuite.com/?p=530 and try to put the same information in your Innomedia and see if it works.

Michael

Thanks Michael, how do I send you the screen shots?

Peace

josh

By the way Michael, the InnoMedia MTA6328-2RE is the former SunRocket, then Teleblend device of choice. Needless to say, I’ve unlocked it as a start to the onesuite migration process.

Peace

josh

@josh

You can upload the screenshot at imageshack.us and post the link here or you can email it to my yahoo address michael.ray79@yahoo.com

Regards,

Michael

Michael,

Thank you for helping us here.
I have an InnoMedia MTA6328-2RE as well. I was able to make it work. But when I tried to make international call, the line will be muted after about 1 minute. My account name is bb8, you can see that there are a couple calls only last 1 or 2 minutes on my account. Can you help figuring out why? Thanks.

Ben

Michael;
here is a valuable link to many setup config for adapters:
http://www.voipvoip.com/phones/
my Linksys adapter config is w/ the linksys SAP2101:
http://www.voipvoip.com/linksys-spa-2102/
without pre-configured Linksys SPA 2102 provided by VoIPVoIP and using my own device, they ask me to check Linksys SPA 2101 BYOD Configuration guide: http://www.voipvoip.com/linksys-spa2102/

Mick, can you confirm me that is the right step to have it to work with OneSuite?
THANK YOU

Michael and Ben,

Glad the dialogue on the MTA 6328-2RE is moving forward. Ben, would you mind telling me how you did your settings? I’m really stuck. Thanks so much. No detail is too small,

Peace

Josh

p.s. Michael, sent you detailed screen shots of the MTA6328-2RE; hope you got them

@Ben

Do you still having problems with your connection? Also when you say “the line will be muted after about 1 minute” do you mean dead air, line cut or one way audio?

If problem persist please call our customer service @ 1-866-4178483 so our support team can send a trouble ticket to technical support.

Regards,

Michael

@Brunn

Is your SPA-2102 unlocked? If yes then you can use it with Onesuite as we have some customers using exactly the same ATA brand and model. Just follow the basic Onesuite VoIP settings you can find in this page http://blog.onesuite.com/?p=530

Don’t hesitate to ask if you still have questions.

Regards,

Michael

@Josh

I got your email Josh, I had to sipped through my spam folder, somehow it went there. Anyways, I saw your screen shots and replied to your email.

Michael

Thanks Michael,

I’m reviewing your suggestions and will keep you posted. Still waiting to hear from Ben and his insights.

Peace

Josh

@Josh

Ben sent me his Innomedia screen shot and the settings are almost identical to yours. The differences are those things I’ve mentioned in my email. Please update us Josh.

Regards,

Michael

Michael, I also have the adapter from Innomedia, model MTA 6328-2RE. Can you forward the configuration you sent to Ben?

Thanks,
Gwen

@Gwen

I didn’t forward the configuration to Ben, Ben sent me his ATA screenshots. Send me an email at michael.ray79(at)yahoo.com so I can send the configuration to you.