OneSuite - International Calls, Internet Fax, Call Forwarding User Tips

51 comments

• Comment Link Wednesday, 28 April 2010 20:37 posted by Josh

  Thanks Michael,
  
  I'm reviewing your suggestions and will keep you posted. Still waiting to hear from Ben and his insights.
  
  Peace
  
  Josh
• Comment Link Tuesday, 27 April 2010 07:54 posted by Michael, tech guy

  @Josh
  
  I got your email Josh, I had to sipped through my spam folder, somehow it went there. Anyways, I saw your screen shots and replied to your email.
  
  Michael
• Comment Link Tuesday, 27 April 2010 07:53 posted by Michael, tech guy

  @Brunn
  
  Is your SPA-2102 unlocked? If yes then you can use it with Onesuite as we have some customers using exactly the same ATA brand and model. Just follow the basic Onesuite VoIP settings you can find in this page http://blog.onesuite.com/?p=530
  
  Don't hesitate to ask if you still have questions.
  
  Regards,
  
  Michael
• Comment Link Tuesday, 27 April 2010 07:52 posted by Michael, tech guy

  @Ben
  
  Do you still having problems with your connection? Also when you say "the line will be muted after about 1 minute" do you mean dead air, line cut or one way audio?
  
  If problem persist please call our customer service @ 1-866-4178483 so our support team can send a trouble ticket to technical support.
  
  Regards,
  
  Michael
• Comment Link Saturday, 24 April 2010 14:03 posted by Josh

  Michael and Ben,
  
  Glad the dialogue on the MTA 6328-2RE is moving forward. Ben, would you mind telling me how you did your settings? I'm really stuck. Thanks so much. No detail is too small,
  
  Peace
  
  Josh
  
  p.s. Michael, sent you detailed screen shots of the MTA6328-2RE; hope you got them
• Comment Link Saturday, 24 April 2010 06:47 posted by Brunn

  Michael;
  here is a valuable link to many setup config for adapters:
  http://www.voipvoip.com/phones/
  my Linksys adapter config is w/ the linksys SAP2101:
  http://www.voipvoip.com/linksys-spa-2102/
  without pre-configured Linksys SPA 2102 provided by VoIPVoIP and using my own device, they ask me to check Linksys SPA 2101 BYOD Configuration guide: http://www.voipvoip.com/linksys-spa2102/
  
  Mick, can you confirm me that is the right step to have it to work with OneSuite?
  THANK YOU :)
• Comment Link Wednesday, 21 April 2010 16:33 posted by Ben

  Michael,
  
  Thank you for helping us here.
  I have an InnoMedia MTA6328-2RE as well. I was able to make it work. But when I tried to make international call, the line will be muted after about 1 minute. My account name is bb8, you can see that there are a couple calls only last 1 or 2 minutes on my account. Can you help figuring out why? Thanks.
  
  Ben
• Comment Link Tuesday, 13 April 2010 21:31 posted by Michael, tech guy

  @josh
  
  You can upload the screenshot at imageshack.us and post the link here or you can email it to my yahoo address michael.ray79@yahoo.com
  
  Regards,
  
  Michael
• Comment Link Tuesday, 13 April 2010 20:10 posted by josh

  By the way Michael, the InnoMedia MTA6328-2RE is the former SunRocket, then Teleblend device of choice. Needless to say, I've unlocked it as a start to the onesuite migration process.
  
  Peace
  
  josh
• Comment Link Tuesday, 13 April 2010 20:08 posted by josh

  Thanks Michael, how do I send you the screen shots?
  
  Peace
  
  josh
• Comment Link Tuesday, 13 April 2010 04:38 posted by Michael, tech guy

  @josh
  
  I am not familiar with your ATA device but if you can make a screenshot of the configuration page then that will help us in setting up your Onesuite account.
  
  You can also check the Grandstream article here http://blog.onesuite.com/?p=530 and try to put the same information in your Innomedia and see if it works.
  
  Michael
• Comment Link Monday, 05 April 2010 01:11 posted by josh

  I have an InnoMedia MTA6328-2RTE.
  
  I'd like to know the configuration settings to make it work. The Granstream vocabulary doesn't always match and the user name settings don't allow a long user name / authenticate i.d. as far as I could tell.
  
  Thanks for figuring this one out!
  
  Peace
• Comment Link Wednesday, 27 January 2010 06:33 posted by Michael, tech guy

  @Carlos
  
  I've tested my Grandstream ATA a few times and it works normally after I shut down the softphone and reboot the ATA. Let me see if I can find anything on the configuration om my ATA and I'll get back to you again.
  
  Regards,
  
  Michael
• Comment Link Saturday, 23 January 2010 20:15 posted by Carlos

  @Michael, tech guy
  Hi Michael,
  
  Thanks for the reply. I understand the limitations on the simultaneous log ins. That is a cool feature if they can make it work. The problem I have is the even if I log out of the softphone and restart the ATA device a few times, the incoming calls will go to voicemail and never ring via the ATA device. The time out is quite a bit of time before the ATA device begins to ring again. Is there any suggestions you may have to speed that up?
• Comment Link Monday, 18 January 2010 23:27 posted by Michael, tech guy

  @Carlos
  
  Hi Carlos,
  
  Sorry for the delayed response. OneSuite doesn't support simultaneous log in between ATA and a softphone. For some reason, only the ATA is affected of the simultaneous log in.
  
  You need to log out of softphone and restart your ATA device if you wish to use your ATA again.
  
  Hope this helps.
  
  Michael
• Comment Link Wednesday, 06 January 2010 12:49 posted by Carlos

  @Michael, tech guy
  Hi Michael,
  
  The SPA2102/ATA seems to work fine until I enable a softphone on a PC. In such a case the softphone rings but the ATA device does not. It seems to disable incoming calls to the ATA device while the softphone is enabled and for a duration of time after shutting down the softphone.
• Comment Link Tuesday, 22 December 2009 01:15 posted by Michael, tech guy

  @Carlos
  
  The configuration is very similar from one device to another. The important settings that you should check is the following:
  
  Preferred Vocoder (Codec): G711 ulaw
  SIP Registration: Yes.
  Send DTMF: via RTP (RFC2833)
  DTMF Payload Type: 101
  
  Please note that faxing through VoIP isn't reliable and its a hit and miss affair. I suggest you check out Onesuite https://www.onesuite.com/products_OneSuiteFax.asp" rel="nofollow">online fax service. It's only $2.95/month with unlimited incoming fax plus only 2.5c per outgoing page.
• Comment Link Tuesday, 22 December 2009 00:53 posted by Michael, tech guy

  @Andy
  
  I apologize for missing your comment and not replying soon. OneSuite username can not be changed nor replaced with account number or SuiteTreat code.
  
  You can though change your username by signing up for a new account and this time make your username shorter than 14 characters so the total will be 32 characters or less.
  
  You may request for balance transfer from your old account to a new account if you decide to get a new account. You may also get your old VoIP number and transfer it to your new account. Please call customer service at 1-866-4178483 for more details.
  
  Hope this helps.
  
  Michael
  
  Zaldy
• Comment Link Sunday, 20 December 2009 16:27 posted by Carlos

  Hi Michael,
  
  I am using a Linksys SPA2102. Could you tell me what config is best with this model both for voice and data. I may need to send a fax via my computer or other device. It is a rare need but would like to do it once in a while.
  
  Thx
• Comment Link Monday, 05 October 2009 10:30 posted by Andy

  While probably not technically an ATA, I am using a Siemens Gigaset S675IP hybrid phone (fixed line + multiple SIP accounts). The one issue I came across is that this device limits the SIP username to 32 characters but my OneSuite VOIP username is 34 characters :-(
  Would it be possible to also allow "[Account Number]-voip.onesuite.com" or "[alphanumeric SuiteTreat String]-voip.onesuite.com" as VOIP user names as those should be positively identify the same account as well?