• OneSuite’s Canada local access rates beat industry’s calling rates by a mile;
• More than 1,000s of U.S., Canada local access numbers make international calling easier;
• OneSuite’s PC-to-Phone rate starts at 1.8¢/min, access within the same account;
• Option to subscribe to VoIP phone numbers, internet fax, call/fax forwarding services.

Whether you are residing or traveling in Canada, making long-distance calls will be cheaper than ever before. So tell your friends in Canada about us, pass on the savings, and earn free talk time! In fact, check out some of our great new rates below, and see how much you and your friends will be saving!

OneSuite Rates: Calling from Canada

Check out OneSuite’s low rates to other countries using Canada local access numbers.

Best Wishes from the OneSuite Team.

Disclaimers:

1. The rates are the lowest in the country. To look up more rates in cities and mobile termination, please check OneSuite’s rates page.
2. The rate is variable and is determined by the market conditions and/or any other economic factors. OneSuite reserves the right to revise the rates periodically. All rates are displayed in U.S. Dollar value.

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Think about it, we get mobile phones with camera feature and it comes handy when we don’t have a camera around. We choose phones with wifi feature so we won’t need a laptop for those quick emails, browsing or searching on Google. So what about a long-distance service that comes with VoIP, Internet fax, and call/fax forwarding features? Or long-distance calling which you can access through home phone, cell phone or Internet?

By combining a prepaid calling card service with VoIP feature, fax to email and call forwarding capabilities, OneSuite is a multi-functional communications service. Having multiple accounts with different providers these days are just too confusing and costly. If Verizon has FiOS that combines Internet, phone and TV, then OneSuite is one account that combines VoIP, prepaid calling card, online fax and call forwarding services.

The best thing about OneSuite Hybrid is that it’s still a prepaid service, so there are no unused minutes or overage rates. It’s one account with subscription-based services, and all usage is pay as you go.

Take advantage of what technology has to offer. That can be a wifi-capable mobile phone with big screen for web browsing, a car that runs on battery and gas, and an affordable phone service with value-added services.

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Would you like to travel overseas and still be reached by a U.S. or Canada number? And avoid the high international roaming charge from you wireless service provider when you’re abroad? With OneSuite Forwarding, you can affordably subscribe a local number at $2.95/month, to forward all your calls to any international destination. This way, callers can reach you at local-call cost, and the forwarding rates are incredibly low.
 
Carry a U.S., Canada Number Worldwide

1. Subscribe to a U.S. or Canada number in OneSuite Forwarding;
2. Enter your international number (fixed landline, cell number, office number) as the forwarding destination number;
3. Update your destination number online anytime as you travel.

Forwarding Rates Starting at 1.9¢/min

While callers reach you at local-call cost, when you receive calls, the rates are consistent with OneSuite international pricing, starting at 1.9¢/min to Canada, 2.2¢/min to U.K., 2.2¢/min to China… Check out our forwarding rates to other countries.

Other Benefits:

• Update destination number online anytime, anywhere;
• Select your own area code;
• Option to subscribe up to 10 additional local or toll-free numbers;
• Subscribe multiple area codes to gain business presence while receiving calls/faxes at same number;
• Pay-as-you-go pricing, no set-up fees;
• Month-to month subscription, easy to unsubscribe…

Best Wishes from the OneSuite Team.

*The toll-free numbers are only accessible from U.S. 48 states, Hawaii and Canada.

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Then I started using VoIP service and calling cards from OneSuite and my calling cost improved dramatically. The only problem now is when I’m not online, I miss important personal calls because no internet means no VoIP calls unless you have the Voice Mail activated. Still…I would prefer to receive calls than having the Voice Mail take my important calls.

Couple of weeks ago, OneSuite notified me of their new Forwarding Service and it’s very timely because I was on my way to Singapore for a little business and lots of pleasure. It was F1 weekend and a couple of associates are attending the event. Fast forward to my story, I never missed a call this time around and my wife was able to reach me whenever she needed to in real time. She only needs to call my OneSuite Forwarding number, which is a local number so it’s free. And the best thing is, when the call is routed to my cell phone in Singapore, the forwarding rate is only 2 cents a minute!!! It’s even cheaper than US calls.

OneSuite Forwarding works like regular call forwarding but it can also forward fax or voice mail. You subscribe to the forwarding service which will gives you the choice of toll-free or local number and this number will be your forwarding number. You can put any number you want as your destination number and change it online whenever you need to. Any calls to your forwarding number will go to your destination number.

You can disable your forwarding service anytime if you are back home or when you don’t need the service for any reason. You can put in a regular fax number or OneSuite Fax number and you will be able to receive your fax messages.

So what do you think about forwarding service? Got any alternatives? Share your thoughts below.

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How Can OneSuite Call Forwarding Assist Your Business Growth? Series II

Toll-Free customer service is a double-edged sword. You want to provide it to your customers so they won’t hesitate to contact you, generating more business opportunities and offering better service. On the other hand, the more your customers call you, the higher your operating expense becomes. Got a solution?

Check your phone bill to see what your service provider is charging you on your toll-free service. If it’s more than 6¢ per minute, then you should be looking elsewhere. To give you an idea, at OneSuite, the costs for these forwarding destinations are: U.S. 5¢, Canada 4.4¢, UK 4.7¢, Germany 5.5¢, China 4.7¢ per minute when your customers call you. 

Toll-Free number is just a number, not tied to any phone line. The customer could submit requests port or transfer the toll-free number to another carrier at anytime.

Traditionally, when the toll-free service is provided by local phone companies, the customer could also submit requests to change their ring-to number and wait a day or two for it to take effect.

Now, you can transfer your toll-free number to OneSuite or just select a new toll-free number instantly on our website, and then use OneSuite Forwarding as your toll-free service. Here’s the best part, whenever you want to change the ring-to number, you’re in total control. Just a few clicks in your OneSuite Account and the routing will change instantly. 

Don’t forget, with OneSuite, there’s no additional tax (we pay them for you) or hidden fees, no commitment plans, and it’s only $2.95 per month.

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Businesses are always trying to find new ways to increase their business opportunities and increase bottom line.  I think OneSuite Forwarding is just one of those great services that can assist you to achieve just that.  So I’ve decided to start sharing my ideas through this blog series.

If you’re a consultant, independent contractor, or a small online business owner who works out of a home office or small office, you’re probably out visiting clients or running errands frequently.  It would be important for you to remain accessible at all times to receive customer or new business inquiries when you’re off-site.  Here’s how you could set up a portable business or increase business mobility when you subscribe to OneSuite Forwarding Service:

1. One Number for All – Select a US or Canada local number ($2.95/month), then you could easily change where the number rings to instantly: landline or cell phone, SuiteAdvantage or OneSuite Fax, from your OneSuite My Account anytime.  You can even be traveling overseas, and it will only cost you peanuts.  To give you an idea, at OneSuite, the rates for these forwarding destinations are: U.S. 2.5¢, Canada 1.9¢, UK 2.2¢, Germany 3¢, China 2.2¢ per minute, when your customers call you.

2. Customer Friendly Toll-Free Number – Select a Toll-Free number, then you can receive calls from the US or Canada.  It’s more customer-friendly, as it’s no cost for them to call, and some may even have the impression that only larger companies offer toll-free customer service. 

3. Toll-Free SuiteAdvantage – When you’re not available to receive calls or after business hours, you can pair up our call forwarding service with our VoIP service, SuiteAdvantage, which offers FREE voicemail and FREE incoming calls.  Then you could retrieve your messages via phone, web, email, or softphone.  

4. Toll-Free OneSuite FAX – If you’re already using our OneSuite Fax service, you can now offer toll-free fax by pairing the two services, or port your existing toll-free number to OneSuite now and start receiving unlimited incoming fax in your email anywhere, anytime! 

When you increase your accessibility to your customers at a low cost, you’re extending your customer welcome mat by a mile long.  Your customer acquisition and maintenance costs can be reduced significantly.  Most importantly, you’re keeping your monthly subscription fees to the minimum, and the usage…you only pay as you grow!

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Other benefits include:

• Update destination number online anytime, anywhere;
• Select your own area code;
• Option to subscribe up to 10 additional local or toll-free numbers;
• Subscribe multiple area codes to gain business presence while receiving calls/faxes at same number;
• Pay-as-you-go pricing, no set-up fees;
• Month-to month subscription, easy to unsubscribe.

Business Toll-Free:

• Pair up SuiteAdvantage with OneSuite Forwarding toll-free number, to enjoy low toll-free termination rates and free voicemail;
• Toll-free number to receive unlimited incoming fax? Combine OneSuite Forwarding with OneSuite Fax Basic for an additional $1.00/month.

  More benefits…

  Mobility, affordability, flexibility. Just the way all OneSuite services intended. Experience it today!

Best Wishes from the OneSuite Team.

*The toll-free numbers are only accessible from U.S. 48 states, Hawaii and Canada.

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True, calling card rates nowadays are almost as cheap as VoIP but you can’t use your phone card to make calls through the internet if a regular phone isn’t available. And if you are always on the move or traveling in another country then mobile roaming will just burn a hole in your pocket.

So I told my college buddy that VoIP is great, just great. It allows me to make inexpensive phone calls from my normal phone (using an ATA device) and anyone from around the world can call me for the price of peanuts, or sometimes even for free.   Still, a fixed line is more reliable as you can still have your phone service in case of power failure or internet downtime. VoIP is a great back-up for landline, and a very affordable one too.

VoIP providers are like mushrooms, popping out here and there and vying for the cheapest rates, more features and what not. This is not good for the providers because most of these small VoIP providers will succumb to pressure and just belly up like the bygone Sunrocket. Even big players like Vonage are starting to find themselves in the wrong side of the fence after an early boom. But I am not complaining. This is good new for us consumers. More choices mean cheaper and hopefully better VoIP services.

And then you have a hybrid service like OneSuite, which combines calling card, VoIP, international roaming, internet fax all in one account. There you have it. Savings wherever I go, however I make the calls, VoIP or not. And that’s my happy ending.

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Because it’s impossible to test all ATA brands and models in the market for OneSuite VoIP service, I thought I’d ask our readers to submit their wish list. All you need to do is to add your ATA brand/model on the comment box, and let us know which ATA you’d like us to test for compatibility. The top ATAs will be included on the test we’ll try to come up with a set of configuration settings on our blog.

Also in the light of new developments with OneSuite products and services, I’m starting an IT Knowledge Center (with the help of some OneSuite IT personnel) where our subscribers and future OneSuite users can ask questions about ATA configurations, softphone settings and even open-source IP PBX set-up. The useful and relevant questions will be answered and published on our future blog entries. This Knowledge Center also provides help in troubleshooting for any OneSuite VoIP-related issues.

You can start now by posting your questions or ATA wish list at the comment box below.

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We sometimes get calls from our VoIP users asking for tips to improve their call quality. There are cases where connection and quality issues are beyond the users’ control, but on other cases, the call quality can be improved by going through the following checklist.

Here are some factors that affect VoIP quality and what you need to do about it:

1. Echo – It happens when you hear your own voice after you speak on the microphone. Echoes are caused by two phenomena. The first is an electrical echo, which the end user has no control over. The other one is an acoustic echo due to microphone pickup of audio output. To minimize acoustic echo, use a headset with microphone instead of using the built-in mic of your laptop or a standalone mic.

2. Latency - Also known as lag, latency occurs between the moment a voice packet is transmitted and the moment it reaches its destination. Check your latency by performing a “Ping” command under CMD. Go to Start -> Run -> Type “CMD” without quotes and then type Ping voip.onesuite.com. In the VoIP world, the advisable latency is 200ms or below. The higher the latency, the more the voice quality suffers. A high latency also leads to echoes. If your latency is much higher then ask your ISP to check the cause of high latency.

3. Bandwidth - Make sure you have enough bandwidth (At least 512kbps download speed and 128 kbps upload speed for OneSuite VoIP) to make a decent VoIP call. If you don’t have enough bandwidth, then choppy calls, delays and break-ups can be expected. Perform a speed test to check Internet connection.

4. Applications - Programs that consume bandwidth (like virus definition updates) will also affect your VoIP calls. Don’t download, update or browse video or picture sites because these will take away bandwidth from your calls.

5. RAM - Sometimes old PCs just don’t have enough RAM (computer memory) to run a softphone to have a decent VoIP conversation, especially if multiple applications are running at the same time. Close unnecessary applications and upgrade your RAM if possible. These days, it is recommended to have at least 1GB of RAM in your computer.

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